Refund & Returns Policy

Last Updated: August 19, 2025

Introduction

At www.omgeedigital.com, we are committed to ensuring total customer satisfaction with every acquisition. We understand that sometimes products do not meet your expectations. They do not fulfill your requirements. That is why we have established this comprehensive Refund and Returns Policy. This policy outlines the terms and conditions for processing returns and refunds. It ensures transparency and fairness for all our customers.

Our Commitment to You

We stand behind the quality of our products and services. If you are not completely satisfied with your purchase, we offer multiple options. These options include refunds, exchanges, and store credits. They are subject to the terms outlined in this policy. We believe in fostering long-term relationships with our customers, built on trust and satisfaction.

Eligibility for Returns and Refunds

General Eligibility Criteria

Return Window: You can return most items within 30 days of the delivery date for a full refund or exchange. For digital products and services, the return window is 14 days from the date of buying.

Product Condition Requirements:

• Items must be unused, undamaged, and in their original condition
• Products must be returned in original packaging with all accessories, manuals, and documentation
• Items must include all original tags, labels, and protective coverings
• For electronic items, all components, cables, and software must be included

Items Eligible for Return

• Physical products in unopened, original packaging
• Defective or damaged items (reported within 7 days of delivery)
• Items not matching the product description on our website
• Wrong items delivered due to our error

Items NOT Eligible for Return

Final Sale Items:

• Items marked as “Final Sale” or “Clearance”
• Customized or personalized products
• Gift cards and digital vouchers

Digital Products and Services:

• Software downloads after installation
• Digital content that has been accessed or downloaded
• Online services that have been activated or used
• Digital licenses and subscriptions after commencement

Hygiene and Safety Items:

• Personal care products that have been opened (Yet, it is not applicable for Digital Products)
• Items that can’t be resold for health and safety reasons

Return Process

How to Start a Return

Step 1: Contact Us
Before initiating any return, please contact our customer service team at info@omgeedigital.com with the next information:

• Order number
• Product details
• Reason for return
• Photos (if applicable for damaged or defective items)

Step 2: Return Authorization
Our team will review your request. You will receive a Return Merchandise Authorization (RMA) number within 24-48 hours. All returns must include this RMA number to be processed.

Step 3: Package and Ship

• Carefully package the item(s) in original packaging
• Include the RMA number clearly visible on the package
• Use a trackable shipping method
• Send to our returns processing center. The location will be provided with RMA. Since these are Digital Products, write concerns to us via email, please.

Return Shipping

Customer Responsibility:

• Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrectly sent
• We recommend using insured, trackable shipping methods
• Customers bear the risk of loss during return transit

Company Responsibility:

• We will supply prepaid return labels for defective, damaged, or incorrectly shipped items
• Free return shipping for orders that qualify under our satisfaction guarantee

Refund Approaches and Timeline

Refund Options

Full Refund:

• Issued to original payment method
• Processing time: 5-10 business days after item receipt
• Refund amount includes original buy price minus any applicable fees

Store Credit:

• Issued as account credit for future purchases
• 10% bonus credit for choosing store credit option
• No expiration date on store credits

Exchange:

• Like-for-like product exchange
• Size, color, or model variations (subject to availability)
• Price difference applicable for upgraded items

Processing Timeline

• Inspection Period: 2-3 business days after receipt
• Refund Processing: 5-10 business days for approved returns
• Bank Processing: Additional 3-5 business days (varies by financial institution)

Refund Calculation

• Full Price Items: 100% refund of purchase price
• Sale/Discounted Items: Refund of actual amount paid
• Shipping Costs: Original shipping costs are non-refundable unless item was defective or incorrectly sent
• Return Shipping: Deducted from refund unless covered by company

Special Circumstances

Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us immediately at info@omgeedigital.com
• Provide photos of the damage or defect
• We will arrange for free return shipping
• Full refund or replacement provided at no cost to customer

Wrong Item Delivered

If we send you the wrong item:

• Contact us within 7 days of delivery
• We will arrange immediate pickup of incorrect item
• Correct item will be shipped at no additional cost
• Full refund available if correct item is unavailable

Warranty Claims

Products covered under manufacturer warranty ( NOT APPLICABLE FOR DIGITAL PRODUCTS):

• Follow manufacturer’s warranty procedures
• We will assist in warranty claim processing
• Contact info@omgeedigital.com for warranty support

Digital Products and Services Policy

Software and Digital Downloads

Return Eligibility:

• 14-day return window from purchase date
• Software must not have been installed or activated
• License keys must not have been used

Non-Returnable Digital Items:

• Activated software licenses
• Downloaded digital content
• Used subscription services
• Accessed online courses or materials

Subscription Services

Cancellation Policy:

• Cancel anytime before next billing cycle
• No refund for current billing period (unless within 14 days of initial purchase)
• Access continues until end of paid period

Fees and Charges

Restocking Fees

A restocking fee may apply in the following situations:

• Items returned after 30 days: 15% restocking fee
• Items returned without original packaging: 10% restocking fee
• Electronic items opened without defect: 15% restocking fee

Return Shipping Fees

Customer Pays:

• Standard returns for change of mind
• Returns after 30-day window
• Returns without RMA number

Company Pays:

• Defective or damaged items
• Wrong items sent
• Items not matching description

Consumer Protection and Legal Compliance

Your Rights Under Indian Law

In accordance with the Consumer Protection Act, 2019, you have the right to:

• Return defective or wrongly described products
• Receive full refund for faulty items
• Fair treatment in dispute resolution
• Protection against unfair trade practices

Dispute Resolution

If you are not satisfied with our handling of your return or refund:

• Contact our customer service at info@omgeedigital.com
• Escalate to management if necessary
• Seek redressal through consumer protection forums as per law

Contact Information

Customer Service

Primary Contact: info@omgeedigital.com
Subject Line: Returns and Refunds – [Your Order Number]
Response Time: 24-48 hours

Website: www.omgeedigital.com

Business Information

Company: OMG Digital Solutions
Website: www.omgeedigital.com
Email: info@omgeedigital.com

When to Contact Us

Please reach out to us for:

• Return authorization requests
• Refund status inquiries
• Defective or damaged item reports
• Questions about this policy
• Assistance with return process

Important Notes

Policy Updates

• This policy be updated periodically
• Changes will be posted on our website
• Continued use of our services indicates acceptance of updates
• Major changes will be communicated via email

Record Keeping

• Keep your order confirmation and receipts
• Keep records of return communications
• Track return shipments until confirmed received

International Orders

Special terms apply to international returns:

• Contact info@omgeedigital.com for specific procedures
• Additional customs and shipping fees may apply
• Extended processing times for international returns

Frequently Asked Questions

How long does a refund take?

Refunds typically take 5-10 business days to process after we receive your returned item, plus additional bank processing time.

Can I return a gift?

Yes, gifts can be returned following the same policy. Store credit will be issued if no original payment method is available.

What if my item arrives damaged?

Contact us immediately at info@omgeedigital.com with photos. We’ll arrange free return shipping and provide a full refund or replacement.

Do you offer exchanges?

Yes, we offer exchanges for size, color, or model variations subject to availability. Price differences apply for upgrades.

Can I cancel my order?

Orders can be cancelled before shipping. Contact info@omgeedigital.com immediately to request cancellation.

Conclusion

We strive to make the return and refund process as straightforward as possible while maintaining fairness for all customers. This policy is designed to protect both customer interests and business operations. For any questions or clarifications regarding this policy, please don’t hesitate to contact us at info@omgeedigital.com.

Thank you for choosing www.omgeedigital.com